Shipping Policy for Frostpronie Watches

Effective Date: January 4, 2025

Thank you for choosing Frostpronie Watches. We are committed to delivering your orders in a timely and secure manner. Below you will find detailed information about our shipping procedures, rates, and delivery expectations. We want to ensure that your shopping experience with us is smooth, transparent, and stress-free. Please read our shipping policy carefully.

1. Shipping Locations

Frostpronie Watches proudly offers worldwide shipping. We process and ship all domestic orders from our warehouse located at 19002 NE Jim Durham Rd, Blountstown, Florida (FL), 32424. We also ship internationally to most countries across the globe. Please check our shipping calculator at checkout to confirm whether we can ship to your specific location.

2. Order Processing Time

We aim to process and ship all orders as quickly as possible. Our standard processing time is 1-2 business days (Monday to Friday), excluding weekends and holidays. After your order has been processed, you will receive an email notification with your tracking number and estimated delivery date.

Please note that during peak shopping seasons, such as holidays, processing times may be slightly longer. If there is a delay in processing or shipping your order, we will notify you via email or phone.

3. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs, whether you’re ordering domestically or internationally. The available shipping methods will be presented to you during checkout.

  • Domestic Orders (within the U.S.):

    • Standard Shipping: Delivery within 5-7 business days
    • Expedited Shipping: Delivery within 2-3 business days
    • Next-Day Shipping: Delivery within 1 business day (available for select areas)
    • Free Standard Shipping on orders over $75 within the U.S.

  • International Orders:

    • Standard International Shipping: Delivery within 10-14 business days
    • Expedited International Shipping: Delivery within 5-8 business days
    • Shipping times may vary depending on the destination country. Customs delays are possible, and we cannot guarantee the delivery date.

We work with trusted carriers like USPS, FedEx, UPS, and DHL to ensure that your package is delivered securely and on time.

4. Shipping Costs

Shipping fees are calculated based on the weight, size, and destination of your order. During checkout, you will be shown the available shipping options along with their respective costs. To help you save on shipping, we offer free standard shipping for all domestic orders over $75 within the U.S.

For international orders, shipping fees will be calculated at checkout. Additionally, international customers are responsible for paying any customs duties, taxes, or import fees required by their local government. Please be aware that these charges are beyond our control and are not included in the shipping fee.

5. Tracking Your Order

Once your order has been shipped, you will receive an email notification with your tracking number. You can track your order directly through the carrier’s website for real-time updates. If you have not received tracking information within 2 business days of placing your order, please contact us for assistance.

6. Lost or Damaged Packages

While we take great care in packaging and shipping your order, occasional issues may arise during transit. If your package is lost or damaged, please reach out to our customer support team immediately at info@frostpronie.com or call (850) 674-9678.

We will work with the carrier to investigate and resolve the issue. If necessary, we will either resend your order or provide a refund, depending on the situation.

7. Incorrect or Incomplete Address

Please ensure that the shipping address you provide is accurate and complete. Frostpronie Watches is not responsible for delays caused by incorrect or missing address information. If you notice an error in your address after placing the order, contact us as soon as possible to make the necessary corrections. Address changes can only be made before the order is shipped.

8. Shipping Restrictions

Certain products may be restricted or prohibited from shipping to specific regions due to customs regulations. If your order cannot be shipped to your location due to restrictions, we will contact you to offer a refund or suggest an alternative.

9. Shipping Carrier

We partner with well-known and trusted carriers to deliver your products safely. The carrier we use depends on your location and the selected shipping method. You will receive a tracking number for the carrier handling your package once it has been shipped.

10. Returns and Exchanges

For information on how to return or exchange your products, please refer to our Return Policy on the website. We want you to be completely satisfied with your purchase, and we offer a hassle-free return process to make sure you’re happy with your Frostpronie timepiece.

Contact Information:

If you have any questions regarding shipping or need assistance with tracking your order, please contact us at:

  • Street Address: 19002 NE Jim Durham Rd, Blountstown, Florida (FL), 32424
  • Phone Number: (850) 674-9678
  • Email Address: info@frostpronie.com

We look forward to serving you and delivering your Frostpronie Watches order in a timely and efficient manner!